Refund policy
Heated Shawl Refund Policy
Effective date: November 1, 2026
Last updated: November 1, 2026
1. About this policy
This policy sets out the terms that apply to every purchase made at hiecosol.org. By placing an order, you confirm that you have read and accepted it.
2. All sales are final
Once an order has been completed, it is not eligible for a refund, either in full or in part. This applies to every product and add-on we sell, including items bought with a discount code or during a promotion.
3. Please check before you buy
Because we do not offer refunds on completed orders, we ask you to take a moment before checking out to review:
- The product description, photos and specifications
- The colour you have selected
- Our Shipping Policy, including the estimated delivery time of about 8–15 business days
- Your shipping address, to make sure it is complete and correct
4. Change of mind
We are unable to offer refunds or returns for a change of mind, ordering the wrong colour, or no longer needing the item after the order has been placed.
5. Cancelling before shipment
If you need to cancel, email us right away at support@hiecosol.org. Orders can only be cancelled before they have shipped. Once your order has shipped, it can no longer be cancelled.
6. Delivery times
Refunds are not issued while an order is still within its estimated delivery window. If your order has not arrived after that window, contact us and we will follow up with the carrier for you.
7. Damaged, defective or incorrect items
If your order arrives damaged, does not work as described, or is not the item you ordered, please contact us within 14 days of delivery at support@hiecosol.org. Include your order number and clear photos or a short video showing the problem. Once we have reviewed your claim, we will arrange a replacement or another suitable solution at no extra cost to you.
8. Payment disputes
If something has gone wrong with your order, please contact us before opening a dispute or chargeback with your bank or card issuer. We reply to every message and will work with you to resolve the issue.
9. Changes to this policy
We may update this policy from time to time. The version published on this page at the time you place your order is the one that applies to your purchase.
10. Contact us
Questions about this policy? Email support@hiecosol.org. We answer every message within 1–3 business days.