Shipping policy

Shipping Policy

At Hiecosol, we are committed to delivering your order safely and as quickly as possible.

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that processing times may be slightly longer during weekends, holidays, high-demand periods, or promotional campaigns.

Estimated delivery time is usually 7–15 business days, depending on your location and the shipping carrier.

In some cases, delivery may take longer due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

You can use the tracking number to follow the delivery status of your order.

Please make sure your shipping address is correct before placing your order.

Hiecosol is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If your order has not arrived within the estimated delivery window, please contact us at:

Please include your order number and email address used at checkout so we can assist you faster.

Depending on your country or region, your order may be subject to customs fees, import duties, or taxes.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

If you order multiple items, they may be shipped separately depending on product availability and fulfillment location.

You may receive separate tracking numbers for different packages.

For any shipping-related questions, please contact us at:

We are happy to help.

Nếu shop của bạn muốn cảm giác “premium wellness” hơn, dùng câu mở đầu này ở đầu policy:

We want every Hiecosol order to feel simple, safe, and reassuring from checkout to delivery.