Shipping policy
Heated Shawl Shipping Policy
Here is everything you need to know about how your order gets from us to your door.
Where we ship
We currently ship to the United States, Canada, the United Kingdom, the European Union and Australia.
Shipping cost
Shipping is free on every order. There is no minimum spend and no extra shipping fee added at checkout.
How long it takes
Your delivery time is made up of two parts: preparing your order, then getting it to you.
| Step | What happens | Estimated time |
|---|---|---|
| Processing | We prepare, check and pack your order | 1–3 business days |
| Delivery | The carrier brings it to your address | 7–12 business days |
| Total | From order to doorstep | About 8–15 business days |
Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.
Tracking your order
As soon as your order ships, we'll email you a tracking number and link. It can take 2–3 days for the first tracking update to appear after the label is created. If you don't see our email, please check your spam or promotions folder.
Your shipping address
Please double-check your address at checkout. We can only update an address before the order ships. If a parcel is returned to us because the address was incomplete or incorrect, we'll contact you to arrange re-delivery, which may involve an additional shipping fee.
Changes and cancellations
Need to change or cancel your order? Email us as soon as possible at support@hiecosol.org. Changes are only possible before your order has shipped.
Customs, duties and taxes
Orders shipped outside the country they are sent from may be subject to import duties or taxes set by your local customs authority. Any such charges are not included in our prices and are the responsibility of the recipient.
Delays
Weather, peak holiday periods, customs checks and carrier issues can occasionally push deliveries past our estimates. If your order hasn't arrived within 15 business days of purchase, let us know and we'll investigate with the carrier right away.
Lost or damaged parcels
If tracking shows your parcel as delivered but you can't find it, please check with neighbours and your local post office first, then contact us. If your parcel arrives damaged, email us within 14 days of delivery with your order number and photos, and we'll arrange a replacement. See our Refund Policy for details.
Contact us
Questions about shipping? Email support@hiecosol.org and we'll get back to you within 1–3 business days.