Payment Policy
Hiecosol Limited Liability Company
Email: support@hiecosol.org
Address: Lô R2, Cụm công nghiệp – dịch vụ tập trung Tân Yên, Xã Tân Yên, Huyện Tân Yên, Tỉnh Bắc Ninh, Việt Nam
1. Accepted Payment Methods
We offer multiple secure payment options to ensure a smooth and convenient shopping experience:
Credit & Debit Cards (Visa, Mastercard, American Express)
PayPal
Apple Pay / Google Pay
Shop Pay
Bank transfer (available for Vietnam orders only)
Cash on Delivery (COD) (Vietnam only, if enabled)
All payments are processed through secure, encrypted gateways to protect your information.
2. Currency
All prices on our website are displayed in USD, unless otherwise stated.
For customers outside the United States, your bank may automatically convert the payment to your local currency.
3. Order Confirmation
Once payment is completed, you will receive an order confirmation email with:
Order number
Purchased items
Shipping details
Total amount paid
If you do not receive a confirmation email within 10 minutes, please contact us at support@hiecosol.org.
4. Billing Information
Customers must provide accurate billing information.
Incorrect or incomplete billing details may cause delays in processing your order.
We reserve the right to cancel any order that appears to be suspicious, fraudulent, or incomplete.
5. Payment Security
All transactions are secured with SSL encryption.
We do not store your full credit card details on our servers.
Payments are processed through trusted, PCI-compliant payment partners.
6. Taxes & Fees
Depending on your country or region:
Import taxes
Customs duties
VAT/GST
may be applied to your order upon delivery.
These fees are the responsibility of the customer.
7. Failed or Declined Payments
If your payment fails:
Confirm that your card information is correct
Ensure you have sufficient funds
Check with your bank for possible restrictions
You can also try another payment method or contact us for support.
8. Refunds for Cancelled Orders
If an order is cancelled before shipment:
A full refund will be issued back to your original payment method
Processing time may take 3–10 business days, depending on your bank
For refund rules after receiving the product, refer to:
➡ Refund Policy
9. Contact Us
For any questions about payments, please contact: